Essence Handpans - Terms & Conditions

1. General Provisions

1.1. These Terms & Conditions (hereinafter referred to as "Terms") set out the rules for using the online store available at www.essence-handpans.com (hereinafter referred to as the "Store").
1.2. The Store is owned by "Pracownia Psychologiczna RefleksJA i Essence Handpans – Karol Domański", based in Warsaw, ul. Małej Łąki 76/25, 02-793 Warsaw, NIP: 5213155166.
1.3. Contact with the Store owner is possible at: karol.domanski@refleksja.com or by phone: +48 506 407 170.
1.4. Company address: ul. Małej Łąki 76/25, 02-793 Warsaw, Poland.

2. Offer and Products

2.1. The Store offers handpans and accessories for these instruments.
2.2. Products offered in the Store are new, free from legal and physical defects, unless otherwise stated in the product description.

3. Orders

3.1. Orders in the Store are placed via the form available on the Store's website.
3.2. After placing an order, the Customer receives confirmation of order acceptance to the e-mail address provided when placing the order.
3.3. The Store has the right to cancel the order in case of product unavailability or other unforeseen circumstances.

4. Prices and Payments

4.1. Product prices are given in PLN or EUR, depending on the language version of the store.
4.2. The Store reserves the right to change product prices at any time, but such changes do not affect orders already placed.
4.3. The Customer may choose one of the available payment methods, including bank transfer.

5. Delivery

5.1. The Store delivers products within Poland and abroad.
5.2. The delivery cost depends on the chosen delivery method and is indicated when placing the order.
5.3. The order processing time for available products is 1 to 3 business days, unless otherwise stated in the product description.
5.4. The Customer receives information about the shipment of ordered products to the provided e-mail address.

6. Right of Withdrawal

6.1. In accordance with the law, the Customer has the right to withdraw from a distance contract within 14 calendar days from the date of receiving the ordered goods.
6.2. The right of withdrawal applies only to ready-made products, not to custom-made products.
6.3. To exercise the right of withdrawal, the Customer must inform the Store of their decision using a withdrawal form or other clear statement sent to the e-mail address.
6.4. The cost of returning the goods is borne by the Customer.
6.5. The returned goods must be in unchanged condition, with original packaging and proof of purchase.

7. Complaints and Warranties

7.1. The Store provides a warranty for all products for a period of 1 year from the date of purchase, unless otherwise stated in the product description.
7.2. Complaints can be submitted via the contact form available on the Store's website or by sending a message to the e-mail address.
7.3. The Store will consider the complaint within 14 business days from the date of its submission.

8. Personal Data Protection

8.1. The Store owner is the administrator of personal data.
8.2. Customers' personal data are processed in accordance with the privacy policy available on the Store's website and are used only for order fulfillment and communication with the Customer.
8.3. The Customer has the right to access their data, correct them, and request their deletion.

9. Final Provisions

9.1. The Store reserves the right to change the Terms at any time. Such changes will be effective from the moment the updated Terms are published on the Store's website.
9.2. Any disputes arising from the use of the Store will be settled by the court competent for the Store owner's registered office.

Essence Handpans - Privacy Policy

1. Personal Data Administrator

1.1. The administrator of personal data collected via the online store www.essence-handpans.com is "Pracownia Psychologiczna RefleksJA i Essence Handpans – Karol Domański", based in Warsaw, NIP: 5213155166 (hereinafter referred to as the "Administrator" or "Store").
1.2. Contact with the Administrator is possible at: karol.domanski@refleksja.com or by phone: +48 506 407 170.

2. Purposes and Legal Basis for Data Processing

2.1. The Administrator processes users' personal data for the following purposes:
a) Order fulfillment in the online store (including invoicing, organizing deliveries),
b) Handling complaints and returns,
c) Contact with users,
d) Fulfilling legal obligations (e.g., storing tax documentation),
e) Direct marketing of own products and services (based on user consent),
f) Performing other activities necessary to conclude and perform the contract.

2.2. The legal basis for data processing is:
a) Performance of the contract (Art. 6(1)(b) GDPR) – when placing an order in the Store,
b) User's consent (Art. 6(1)(a) GDPR) – when sending marketing materials or newsletters,
c) Legal obligations of the Administrator (Art. 6(1)(c) GDPR) – e.g., storing tax documents.

3. Types of Collected Personal Data

3.1. Depending on the purpose of processing, the Administrator may collect the following personal data:
a) Name and surname,
b) E-mail address,
c) Shipping address,
d) Phone number,
e) Payment data (in case of online payment or transfer),
f) Purchase history data.

4. Storage of Personal Data

4.1. Users' personal data will be stored for the time necessary to fulfill the order, perform legal obligations, and for the period required by law (e.g., in the case of storing tax documentation).
4.2. After this period, personal data will be deleted or anonymized if they are no longer needed for the purposes for which they were collected.

5. Transfer of Personal Data

5.1. Users' personal data may be transferred to third parties with whom the Administrator cooperates, including:
a) Courier companies,
b) Payment service providers,
c) IT service companies (e.g., hosting).

5.2. Personal data will not be transferred to third countries (outside the European Economic Area) or international organizations, unless it results from a contract or is required by law.

6. User Rights

6.1. Every user has the right to:
a) Access their personal data and receive a copy thereof,
b) Rectify personal data if they are incorrect or incomplete,
c) Delete personal data (the so-called right to be forgotten) – in cases provided for by law,
d) Restrict the processing of personal data,
e) Transfer personal data to another administrator,
f) Object to the processing of personal data, including for direct marketing purposes,
g) Withdraw consent to the processing of personal data at any time (if data processing is based on consent).

6.2. To exercise the above rights, the user may contact the Administrator using the contact details indicated in point 1.1.

7. Personal Data Security

7.1. The Administrator applies appropriate technical and organizational measures to ensure the security of personal data, including protection against unauthorized access, disclosure, alteration, or destruction.
7.2. All personal data are transmitted and stored in a manner that ensures their security (e.g., SSL connection encryption).

8. Cookies

8.1. The Store uses cookies to improve the quality of services provided, personalize the offer, analyze website traffic, and display advertisements.
8.2. The user can manage cookie settings in their browser, but disabling cookies may affect the proper functioning of the Store.
8.3. Detailed information about cookies can be found in the Cookie Policy available on the Store's website.

9. Changes to the Privacy Policy

9.1. The Administrator reserves the right to change this privacy policy at any time. Such changes will be published on the Store's website.
9.2. Users will be informed about significant changes, especially if they affect the processing of their personal data.

10. Contact

10.1. If you have any questions regarding the processing of personal data, users may contact the Administrator using the contact details indicated in point 1.1.
10.2. Company address: ul. Małej Łąki 76/25, 02-793 Warsaw, Poland.